Contact us

Get in touch

For technical help, billing enquiries, or if you're having trouble placing an order, please contact us by phone or email

Billing: Weekdays 9:00am - 5:30pm, excluding UK bank and public holidays

Technical help: Weekdays 9:00am - 9:00pm, weekends 8:00am - 9:00pm, excluding UK bank and public holidays

Please remember: when you call, please give us your BT Wi-Fi account number.

* Calls to 0800 numbers are free from UK landlines and mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Do you need assistance?

Try our help & advice pages

Get access to the UK’s largest wi-fi network