Terms & conditions


BT Wi-fi Traffic Management Policy*


BT supports the Broadband Stakeholder Group's voluntary code of practice on traffic management. We've provided detailed information about our traffic management policy on BT Wi-fi in the Key Fact Indicator (KFI) tables below. Find out more about this code from the Broadband Stakeholder Group's website.

Section 1: Traffic management in relation to your broadband product

(not including during busy times and places to manage network congestion see Section 2)

Name of broadband product: BT WiFi Protect

Use and availability of services, content, application and protocols on this product

Are any services, content, applications or protocols always blocked on this product?**

Yes

If so what?

Certain websites, specifically those displaying pornographic material, may be blocked at the request of the owners/operators of premises where BT Wi-fi is offered, if they have deemed such content inappropriate for their environments.

Are any services, content, applications or protocols always prioritised?

No

If so what?

N/A

Are any managed services delivered on this product?

No

If so, what?

What impact?

N/A

Data caps and download limits

What are the download/upload limits or data usage caps on this product?

None

Is traffic management used to manage compliance with data caps and download limits?

No

Under what circumstances?

N/A

Level of speed reduction?

N/A

Duration of speed reduction?

N/A

Is traffic management used in relation to heavy users?

No

Under what circumstances?

N/A

Level of speed reduction?

N/A

Duration of speed reduction?

N/A

Section 2: Traffic management to optimise network utilisation

(what happens during busy times and places in addition to traffic management as described in
section 1)

Is traffic management used during peak hours?

No

When are typical peak hours?

N/A

What type of traffic is managed during these periods?***

Traffic Type

Blocked

Slowed down

Prioritised

Peer to Peer (P2P)

Newsgroups

Browsing/email

VOIP (Voice over IP)

Gaming

Audio streaming

Video streaming

Music downloads

Video downloads

Instant messaging

Software updates

Is traffic management used to manage congestion in particular locations?

No

If so how?

N/A

*This KFI gives an overview of typical traffic management practices undertaken on this product; it does not cover circumstances where exceptional external events may impact on network congestion levels.

**This excludes any service, content, application or protocol that an ISP is required to block by UK law and child abuse images as informed by the list provided by the Internet Watch Foundation.

***If no entry is shown against a particular traffic type, no traffic management is typically applied to it.

BT’s Traffic Management Key Facts Indicator for its other broadband products can be found here.