Help and advice

Connection Help

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Connecting to the network

1. Select the Settings icon in your phone
2. Select Wi-Fi from the Settings menu
3. Turn Wi-Fi on
4. From the list of available networks choose BTWiFi
5. You are connected to the network!

Next step
Previous step

Login to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Open your web browser - a BT Wi-Fi login page will appear. If it doesn't, refresh the page or type 'www.btwifi.com'
Step 2
Select login to wi-fi now.
(Or you can buy access from £4.00)
Step 3
Enter your BT ID and password.

Forgotten your login details?

Help with account details
Step 4
You are online!

To end your session on the internet

Click on the log out from BT Wi-Fi button link to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again

Connecting to the network

1. Select the Settings icon
2. Tap Wireless & networks
3. Press the wi-fi checkbox to turn wi-fi on, then tap Wi-Fi settings.
4. From the list of available networks choose BTWiFi.
5. Press Connect. You are ready to login and go online.

Next step
Previous step

Login to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Open your web browser - a BT Wi-Fi login page will appear. If it doesn't, refresh the page or type 'www.btwifi.com'
Step 2
Select login to wi-fi now.
(Or you can buy access from £4.00)
Step 3
Enter your BT ID and password.

Forgotten your login details?

Help with account details
Step 4
You are online!

To end your session on the internet

Click on the log out from BT Wi-Fi button link to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again

Connect to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Click the wireless icon at the top right of the screen and select BTOpenzone, BT Fon or BTWiFi from the drop-down menu.
Step 2
A BT Wi-Fi window will appear. If it doesn't, type 'www.btwifi.com' into your browser's address bar.
Step 3
If you've a BT Openzone subscription or voucher, login with your username and password.

Forgotten your login details?

Help with account details
Step 4
A new web browser window will open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.
Step 5
Launch your virtual private network (VPN) now, if you're using one, and login - once connected to your VPN, you'll have internet access.

To end your session on the internet

Step 1
Exit any VPN first.
Step 2
Maximise the web browser window that's showing you're connected to BT Wi-Fi.
Step 3
Click on the logout button to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important

If you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again
What type of device are you using?
Change my answer
What operating system are you using?
Change my answer
What operating system are you using?
Change my answer

Connecting to the network

1. Select the Settings icon in your phone
2. Select WiFi from the Settings menu
3. Turn Wi-Fi on
4. From the list of available networks choose BTWiFi
5. You are connected to the network!

Next step
Previous step

Login to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Open your web browser - a BT Wi-Fi login page will appear. If it doesn't, refresh the page or type 'www.btwifi.com'
Step 2
Select login to wi-fi now.
(Or you can buy access from £4.00)
Step 3
Enter your BT ID and password.
Step 4
You are online!

To end your session on the internet

Click on the log out from BT Wi-Fi button link to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again

Connecting to the network

1. Select the Settings icon
2. Tap Wireless & networks
3. Press the wi-fi checkbox to turn wi-fi on, then tap Wi-Fi settings.
4. From the list of available networks choose BTWiFi.
5. Press Connect. You are ready to login and go online.

Next step
Previous step

Login to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Open your web browser - a BT Wi-Fi login page will appear. If it doesn't, refresh the page or type 'www.btwifi.com'
Step 2
Select login to wi-fi now.
(Or you can buy access from £4.00)
Step 3
Enter your BT ID and password.
Step 4
You are online!

To end your session on the internet

Click on the log out from BT Wi-Fi button link to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again

Connect to a Hotspot

Connecting to a hotspot is easy, once you've set up your device to connect to BT Wi-Fi and whenever you're in range, follow these steps:

Step 1
Click the wireless icon at the top right of the screen and select BTOpenzone, BT Fon or BTWiFi from the drop-down menu.
Step 2
A BT Wi-Fi window will appear. If it doesn't, type 'www.btwifi.com' into your browser's address bar.
Step 3
If you're a BT Broadband customer, login with your BT ID and password

Forgotten your login details?

Reset BT Broadband for home login
Reset BT Broadband Business login
Step 4
A new web browser window will open confirming you're connected. Minimise, rather than close, the web browser window - now you're ready to browse the internet.
Step 5
Launch your virtual private network (VPN) now, if you're using one, and login - once connected to your VPN, you'll have internet access.

To end your session on the internet

Step 1
Exit any VPN first.
Step 2
Maximise the web browser window that's showing you're connected to BT Wi-Fi.
Step 3
Click on the logout button to disconnect.

Note: if you accidentally lose the web browser window confirming your connection, type: https://www.btwifi.com:8443

Important

If you're using Windows XP (SP2) or Windows Vista and view wireless connection status, you'll see BT Openzone described as an 'Unsecured wireless network' or similar. Windows XP (SP2) and Windows Vista describe most public access wireless networks in this way. Please ignore this. BT Openzone uses sophisticated 128-bit public key encryption during login to protect transfer of your data. Account traffic is encrypted and your account is password protected.

Important note about logging out

You must log out correctly, otherwise your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

If your account 'locks', call Freefone 0800 022 33 22* or +44 132 556 0841 from outside the UK**)at any time to unlock it.

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

Start again

Download the app

To access this service, you must download the BT Wi-Fi app as directed during the set up process for the BT Mobile app. Download it here:

Download on the app store Get it on Google Play

Forgotten your login details?

Reset BT ID login
Start again

How to get access

You can buy a monthly subscription to get regular access to BT Wi‑Fi hotspots, or a voucher for short-term access here:

Buy wi-fi access

Alternatively, BT Broadband and BT Mobile customer receive unlimited free access to the UK’s largest wi‑fi network.

View BT Broadband deals View BT Mobile deals Start again

Get access to the UK’s largest wi-fi network