Common questions about BT Wi-fi


Using BT Wi-fi


You need:

  • a wireless-enabled device, such as laptop, tablet or smartphone
  • a BT Wi-fi (incl BT Openzone) account, or if you've got BT Broadband or BT Mobile, use your usual sign-in details. Or buy BT Wi-fi access.
  • to be in range of a hotspot
  1. Activate wi-fi on your device
  2. Search for wi-fi hotspots
  3. Connect to BT Wi-fi, BT Openzone or BT fon
  4. Open your internet browser
  5. Select BT Wi-fi (inc. BT Openzone) from the drop down list
  6. Log in with your details.

For more details, go to How to connect and log in and out.

You'll need to buy access – either a BT Wi-fi subscription or voucher – or you can log in with your BT Broadband username and password. Then follow these login instructions.

Note: make sure you log out when you've finished or else your account will stay open and you may have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

We're replacing the 'BT Openzone' and 'BT Fon' network names with the 'BT Wi-fi' network name but until all hotspots have been changed, you can connect to any one of these networks

If you've given us your UK mobile number, go to our password reminder and we'll reset your password and text it to you.

If we can't text you your password because we haven't got your mobile number, email us or call us on Freephone 0800 022 33 22* (+44 132 556 0841 from outside the UK**) and we'll reset it for you. When you're online again, update your details at My BT Wi-fi account

* Calls to 0800 numbers are free from UK landlines and Mobiles. Mobile costs may vary. Check out bt.com/pricing for details.

** International number is charged at your telephone provider's international call rates.

If you accidentally lose the web browser window confirming your connection, just type https://www.btopenzone.com:8443/home into your address bar and the window will open.

Tip: we suggest you bookmark this web page or add it to your favourites so you can easily find it again, should you need it.

Once logged in to BT Wi-fi in a wi-fi hotspot: minimise your web browser, launch your virtual private network (VPN) and log in.

When you've finished: quit your VPN first and then log out of BT Wi-fi before closing your browser.

Note: You must log out correctly, otherwise your account will stay open and you'll have to pay charges for a further 15 minutes. Your account automatically shuts down due to inactivity after 15 minutes.

Please note: We're happy to help you connect to BT Wi-fi, but you'll need to talk to your company's IT people about your corporate VPN.

You can get up to 10Mbps download speed.

It should be exactly the same as using a normal wired connection. Occasionally some ISPs might sometimes block the sending of email. If so, you can use ours - just change your outgoing mail server setting to smtp.btopenzone.com. If you need help with your email settings, please see your email application (e.g. Outlook) help files.

No. Wi-fi is perfect for uploading or downloading large files at high speed. Use is based on time rather than data transfer amount. But please remember that your recipient's email account may limit the amount of data accepted. We suggest that you limit emails and attachments to 10MB. A Fair Use Policy may apply.

Buy BT Wi-fi access now

Health and safety is at the heart of BT and its operations – we are very conscious of our responsibility to the public, employees, customers and other stakeholders – and take it very seriously.

We monitor industry reports and intelligence about the potential health risks posed by wi-fi and note that there is no credible evidence that the extremely low exposure levels from WLANs pose a threat to human health. The World Health Organization has issued a fact sheet regarding base stations and wireless networks, and its conclusions were: "Considering the very low exposure levels and research results collected to date, there is no convincing scientific evidence that the weak RF [radio frequency] signals from base stations and wireless networks cause adverse health effects."

Absolutely. BT Wi-fi can be used to make VoIP calls and it's a great alternative to making a standard mobile call.

You can use your BT Wi-fi voucher or subscription at all BT Wi-fi and BT Wi-fi with Fon hotspots (this means you can log in where you see any BTWiFi, BTWiFi-with-FON or BTOpenzone signal).

If you are a BT Broadband customer you have more than 13 million overseas hotspots to choose from for FREE through the international Fon community.

BT Wi-fi provides extensive outdoor wireless broadband access in some UK city centres.

Find a wi-fi hotspot shows you a number of ways to find your nearest BT Wi-fi hotspot, whether you're online, offline or on the move.

You're in a BT Wi-fi hotspot when you can see the BT Wi-fi sign and when you can see 'BTWiFi-, BTWiFi-with-FON, or BTOpenzone' in your list of available networks.

For more details, go to How to log in with BT Wi-fi.

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