Contact us


Existing customers

If you have a billing enquiry (9.00am – 5.30pm UK time weekdays, excluding UK bank and public holidays) or need some technical help (24/7) logging in or ordering an eVoucher, please contact us by:

Please remember: when you call or email, please give us your BT Wi-fi account number.


New customers

For enquiries or help with ordering any of our subscription products, please contact us by:

  • calling Freefone 0800 022 33 22* and choose option 2 then option 1 (9.00am – 5.30pm UK time weekdays, excluding UK bank and public holidays)
  • calling 0330 123 3000 from a mobile**
  • +44 132 556 0841 from outside the UK***
  • email

Thank you.

*Calls to this number are free from BT landlines and BT payphones. However, they are not free to call from mobile phones - the cost will vary between service providers.

**If you're calling from a mobile, we've introduced alternative contact numbers to cut the cost of your call. Calls to this number will cost no more than a national rate call to an 01 or 02 number

*** International number is charged at your telephone provider's international call rates.